SaaStr Podcast #429 with ProfitWell Founder & CEO Patrick Campbell: “The Current State of SaaS Companies, Subscriptions, and Retention in 2021”

Ep. #429: In this episode, ProfitWell Founder & CEO Patrick Campbell shares benchmarks from over 23,000…

Prisoners, And Why It Doesn’t Really Matter Your App Is So Hard to Rip Out

There are two things I see SaaS entrepreneurs who are post-Traction and post-Scale say again and…

We All Sort of Underestimate the Power of 110%+ NRR

120% NRR: Your revenue doubles in 5 years even with no new customers 110% NRR: Your…

Maybe Every SaaS Contract Should Have An Automatic Out Clause

Lately at SaaStr, we’ve become more and more buyers of SaaS software ourselves.  Our own tiny…

5 Things I Did To Make My First Big Customer a Success. And 1 Key Thing I Didn’t.

Q: What did you give to your first customer of your business? Everything I could. I…

Why You’ll Want to Raise $100,000,000+ for Your SaaS Start-Up: The Incremental Customer

With all the SaaS companies raising big, later-stage rounds these days, seemingly every single day there’s…

Outsourcing Support is a Lot Better Than Not Providing Support at All

Q:  What are your thoughts on offshore customer support? There are certainly cons to traditional “offshore”…

Gorgias: Only 1.3% Of Us Actually Provide Top-Tier Customer Support

Gorgias recently did a very interesting deep dive on its 6,000+ customers for its help desk…

CLTV Isn’t The Whole Story. Don’t Shortchange Second-Order Revenue.

Everyone in SaaS talks about CLTV (or LTV, same thing).  The lifetime value of your customer.…

As You Scale, Most Of Your New Revenue May Well Come from Existing Customers

Q:  Can the majority of a SaaS company’s revenues come from existing customers? Yes, especially once…