Dear SaaStr: How Do I Pay My Sales Reps on Monthly Deals?

Q: What is the better SaaS sales compensation plan: paying reps the 12 months up front…

Thoughts on How to Get The Team To Work “Harder”. Well, Really — Better.

Q: How can the CEO/COO inspire/organize employees to work harder? First, let’s be clear here.  Working…

6 Tactics to Retain Angry Customers

Let’s start with one important learning: angry customers usually aren’t lost customers. If they’ve already decided to leave you…

The Top 10+ Learnings On How To Build A Large Scale Community

Q: How did you get started creating your SaaStr community, and how could I get started…

Why Enterprise Deployments Take So Long

Q: How long does it take to implement Salesforce for a mid-size company? Probably 6–12 months.…

The Two Things to Do. When You Don’t Know What to Do.

There may come a time, or two, in your company when you just don’t know what…

How Does a CEO/Founder Pick Their Own Salary?

Q:  How does a CEO/founder/owner pick their salary? I’ll share my stories. In my first start-up,…

5 Key Startup Lessons We Learned From Covid

Q:  What are the top startup lessons we learned during Covid? A few lessons that maybe…

The 5 Simple Reasons So Many Companies Are Leaving the SF Bay Area

Q:  Why are so many companies leaving Silicon Valley? It’s a combination of factors: We’ve all…

Layoffs Are Less Common Today After Acquisitions. But Here’s When They Happen.

Q:  After an acquisition, how long before severance packages are offered due to layoffs/downsizing? Layoffs and…